COMPLEX AND TIME-SENSITIVE IMMIGRATION MATTERS
Facing a complex or time-sensitive New Zealand immigration matter?
If your visa is expiring or has expired, you have received an Immigration New Zealand letter or notice, your application has been declined, or another deadline or disruption applies, the appropriate next step will depend on your dates, documents and immigration history.
For time-sensitive matters, limited weekend appointments may be available by prior arrangement.

No residential address requested
Your enquiry will be treated privately and confidentially
Access to your information is limited to authorised people involved in handling or professionally supervising your enquiry, subject to legal and professional obligations.
We understand that you may feel worried about sharing information when your immigration status is uncertain. The information you provide will be used to review your enquiry and contact you about the appropriate next step. It will not be sent to Immigration New Zealand simply because you contact Via Immigration.

No full passport required at this stage

Choose a safe way for us to contact you
UNDERSTANDING YOUR STATUS
What does it mean to be unlawful in New Zealand?
You must hold a valid visa to remain in New Zealand. If your visa expires while you are still in the country, you become unlawful and are liable for deportation.
A person who is unlawful generally cannot make an ordinary visa application from within New Zealand or continue working or studying lawfully. However, the options that may need to be considered depend on the person’s dates, documents, previous immigration history and current circumstances.
Why dates and documents matter
The available options can change depending on when events occurred and what Immigration New Zealand has issued.
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An appeal deadline may already be running
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A Section 61 request does not automatically stop deportation action
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A visa cannot be granted under Section 61 once a deportation order has been issued
The first step is to establish your exact immigration position.
Tell us what has happened
You do not need to understand the legal terminology before contacting us. Provide the information you know, including any important dates or recent correspondence, and we will review the general nature of your enquiry.
Your enquiry will be reviewed by a licensed New Zealand immigration adviser. We aim to respond to new enquiries within 24 hours.
If your matter involves an Immigration New Zealand deadline or another time-sensitive date, identify the exact date clearly below. Submitting an enquiry does not mean Via Immigration has agreed to act or that any deadline is preserved.
Your enquiry will be treated privately and confidentially. Contacting Via Immigration does not notify Immigration New Zealand. We do not ask for your residential address or full passport at this stage.
Submitting this form does not create an adviser–client relationship, make your immigration status lawful, stop deportation action or preserve an appeal right.